A Nigerian hair vendor has confronted a client who claimed to have paid ₦492,000, plus a ₦10,000 delivery fee, to one of the vendor's staff for two wigs.
However, the vendor insists she never received the payment and therefore cannot deliver the wigs adding that one of the wigs in question is worth ₦710,000.
This incident was captured in a video shared on TikTok by the vendor, @texture_lounge.
The video shows the heated exchange between both parties, with the client stating that she visited the vendor's physical store but met only the staff, to whom she made the payment.
In the video, the client said:
"I came to your shop personally, not online. I met your staff and sent her the money-₦492,000 plus ₦10,000 delivery fee. I won't take it lightly."
"I'll come to Enugu from Abuja for my money or my wig. Her name is Chidera, your staff. I paid for Chinese hair, 14 inches, and a 14-inch deep wave."
In response, the vendor denied all knowledge of the transaction and claimed there was no record of the client's order:
"Why would you send money to my staff? Your name is not in my records. I log every order I receive, and I can't find yours."
"I've told you, you've probably been scammed. You said it was last month-I still have no record. And by the way, 40-inch deep wave is about ₦710,000 on my page."
The conversation continued with both sides standing their ground, and no resolution was reached in the video.
The vendor maintained that she had no responsibility for the missing order, while the client insisted she paid the money in person.
As the video circulated online, many viewers took to the comment section to express their opinions and concerns about the situation.
See some reactions below:
"Your staff represents you! Whatever the staff does is a representation of your brand so don't attack the customer."
neye_chi: "Your staff is an extension of your business. Let your staff be called to order immediately."
Tinah Tariye Koko: "Thank you for posting. My list of vendors wey I no go ever patronize don deh long ooo."
THE FRAGRANCE HOUSE OF SCENT: "A customer pay to your staff, which was wrong in the first place ,this said staff is your PA , your personal assistant, simple thing to do is call your PA, and rectify the issue, everything isn't an online issue. This is something that can be easily rectified."
mhiz blessing 🥰😘: "Stop shouting first, ask for payment evidence and ask your staff too, if there's a cctv camera in your store check if she truly came there."
Yhang: "You are just playing with your business , don't get you angry as how , Your walk in store na for decoration ?"
Cillaâ¤ï¸âœ…: "Call your staff and deal with the staff instead. The customer doesn't deserve all this."
Debrralove🌸: "Alot of Nigerian Vendors need to learn customer relationship, what do you mean by a customer that walked should know not to pay to your staff, who you haven't investigated."
Impearled 96 Beauty: "But why is the customer calling the owner of the shop, did she do business with her? She should be talking to Chidera."
Chinóra🌒✨🕊ï¸: "Omo, this matter no be big issue to me ooo..... this is what you would have followed up calmly and ask the lady some questions then ask your staff, and deliver her wig, all this shoutings won't solve it, rather you will loose a customer and more she might refer to you, even if she won't refer, but atleast."
expensive oriolowo: "ogbeni calm down and listen to her,after all you're the one that employ the staff,ask from them first."
Ms.diogor.: "Find out from your staff, according to her she came to your store. She didn't meet the person on the road but in your store and you just confirmed she's your PA. The price doesn't matter, your staff might have said you are running some kind of discount. You employed staff so when you aren't there they can handle it."
JESSY OF BENIN: "Pls attend to this matter calming. She came to your shop to place the order. Most clients don't really care whose ACC they are sending to as far as they know your staffs. Pls call ur staff to order she is the one trying to ruin ur business. You can't win this case pls try to settle it."
Watch video:
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